top of page

Automation in the Modern Workplace and how AV can benefit from it

Automation has become an integral part of everyday operations in the modern workplace. In fact, a recent Gartner survey has shown that over 80% of organisations will continue or increase spending on automation technologies. Automations streamline many processes, save businesses time and money, and benefit everyone involved, from customers to employers to employees.


In particular, automation has profoundly impacted the field of technical service. Automated systems can identify faults and problems more quickly and efficiently than ever before. Additionally, they allow less skilled staff to implement technical services generally reserved for highly technical employees. As a result, businesses can perform tasks at a much lower cost. Let's take a look at some basic information on types of automation as well as the specific benefits that automation can bring to businesses in the modern workplace.


What is workflow automation?


Simply put, workflow automation is the process of automating a series of tasks usually done by a person. In most cases, workflow automation is used to streamline operations and improve efficiency.


Automating a workflow starts when an organisation outlines the tasks of a job and creates rules and logic needed to complete those tasks. Then the automation software is programmed to complete the tasks with those rules and logic in mind. Once this is done, the workflow can be automated with little to no human intervention.


What is Robotic Process Automation (RPA)?


Robotic Process Automation is expected to quickly become the centralised technology in workflow automation. But what are RPAs? RPAs, or Robots Process Automation technologies, construct and maintain software robots that can take on human actions and responsibilities, such as interacting with digital systems or other software. These software robots are advanced enough to recognize and understand what's on a screen, navigate systems effectively, interpret data, and carry out a variety of previously defined actions.


With ever-changing technology, it's challenging to remain ahead of the curve and keep staff trained in the most up-to-date processes and software. RPAs can help with this by taking on some of the more tedious tasks that humans are currently doing.


What is Hyper Automation?


By 2025 Gartner expects the market for this technology to be worth $860 billion asit becomes the engine behind digital transformation. Hyper automation uses multiple automation technologies to automate as much of a process as possible. It's the natural next step for businesses that have already adopted basic automation and are now looking to do more.


Hyper automation goes beyond simple task automation. It involves using artificial intelligence (AI) and robotic process automation (RPA) to automate workflows from start to finish. This means that businesses can automate not only the repetitive tasks that are often done manually but also the more complex tasks that require cognitive abilities.


Early adopters will benefit


Like every other time technology has evolved, there is a big opportunity for those who know how to utilize it. In this case, businesses that implement automation well will be able to take care of customers better, lower costs and increase revenue. On the other hand, businesses that don't make use of automation in the workplace will likely fall behind, finding it difficult to keep up with their competition.


Low code automation


One of the main barriers to implementing automation in the workplace is the lack of technical expertise. However, this problem can now be easily solved with low code automation. Low code automation platforms allow businesses to automate processes without the need for coding or IT skills. As a result, businesses of all sizes can take advantage of workflow automation, and business leaders who want to take more control can do so by implementing cross-functional teams that can demonstrate the technology's ROI.


Employee efficiency


Although many people view automation as a negative for employees who might have their work taken from them, this is not always the case. In fact, in many cases, automation can help employees to be more efficient and effective at their jobs. Technologies like computer vision, AI engineering, autonomic systems, natural language processing, and more can take data generated by employees to support better decision-making and help employees become more efficient in their work so they can achieve better results.


Cost-effective labor


One of the primary benefits of automation in the workplace is that it can help to lower labor costs. In many cases, businesses can use automation to reduce the cost of labor and maximize savings. This can help businesses to save money on salaries and other associated costs. Additionally, it can help businesses to improve their bottom line by increasing efficiency and productivity.


AV and automations


Generating automations in the AV world has concentrated primarily on equipment ie, press a button, and room operations are performed to facilitate meetings. Now that AV over IP technology has moved into the mainstream, the benefit beyond scaling efficiencies presents a tremendous opportunity to explore its IoT capability. With the right software integration, AVoIP endpoints can act as sensor devices, gathering operational data to keep systems operating optimally. Solving the common issue of "out of order" rooms is one area where automations can benefit PRO AV. When scheduled meetings commence, and AV equipment fails to start, it leaves presenters frustrated and worse still, it saps time and energy away from the purpose of the meeting. If budgets allow, the ideal solution would be to send technicians to rooms to check that everything is operational and ready to use. Through automations, this labour practice can be replaced with automated room audits initiated on a schedule or on demand. Controlled devices would be polled, and even full room start-stop sequences could be given a full run-through to ensure all is reliably working.





It's clear that automation will continue to become more important in the years ahead. As the scope of automation expands, it will continue to develop, save time, and serve as a key function within many businesses and organisations. There is a bright future ahead of us in PRO AV; employing automations will clearly lead to greater reliability and provide confidence to the very people that use it on a day to day basis.


bottom of page